This is a comprehensive document that is part of our merchant agreement.  Our merchants receive this guide as part of their welcome package.

This outlines basic information like how the transaction process works, what role each company plays (Global, EMS, you and your customers), terminology and the general "Do's and Don'ts" of being a merchant who accepts bank cards.  

This guide also details operating guidelines that you as a merchant are required to follow.  Discusses the different types of transactions and explains how the various processes work.